Keeping your billing information up to date is an important housekeeping task that we recommend reviewing at least once a year; that could mean updating an expiring card, changing your company billing address, or adding a new billing contact.
In Flow, only Organization Admins can update billing information. If you are an Admin, you can access your Organization settings by clicking the logo in the top left and selecting Billing and Organization Settings from the dropdown.
If you're using the Mac App Store version of the Flow app, you'll have to go to manage.getflow.com in a browser to make changes to your billing information or subscription.
On the Organization Settings page, you’ll see fields for your Company Name and Tax Number; these details will appear on your invoices, if added. You can also update your billing email address. This can be anyone in your organization, even if they aren’t an admin. For example your accountant might be a good choice as the billing contact, since this is the email address that renewal notices will be sent to when you’re on an annual plan.
To update your credit card information or billing address, click Manage Subscription at the top of the settings page.
On the next page, you'll see a summary of your subscription, including your next renewal date, the plan you're on, and links to view your billing history/invoices, enter a coupon code, and cancel your subscription. You can select a new plan by clicking "View all plans" or toggle from monthly to annual billing tabs (or vice versa), to change your renewal schedule.
Click Update credit card this to enter new card information (or modify existing info) and to update your billing address. When you've made all the necessary changes, click Update to save.
Please note that our Support team is only able to communicate with an organization admin when it comes to subscription cancellation or requesting billing information to ensure the security of your team's information.