However, there are a few exceptions where we will grant credits:
- If we had extended downtime —multiple hours in a day or multiple days in a month – we’ll issue a partial credit to your account.
- If you emailed customer service and it took multiple days to get back to you — not including the weekend – we’ll issue a partial credit to your account.
PLEASE NOTE: If you remove users partway through a billing period, you won’t be credited/refunded; instead your account will simply renew at the lower seat count (and price) on your next renewal date. For more information on how adding or removing members changes your plan, click here.